We want you to be happy with what you ordered. If you’re not, here’s how we sort it out.
7-day return window
You can return an unopened, unused product within 7 days of delivery for a refund or exchange.
To be eligible:
- Product must be unopened with seal intact
- Original packaging included
- Requested within 7 days of delivery
What we can’t accept
For hygiene and safety reasons, we cannot accept returns of:
- Opened or used products
- Products without original packaging
- Items requested after 7 days
Exception: if a product arrives damaged, faulty, or is the wrong item, we’ll replace it or refund you regardless of whether it’s been opened. Just send us a photo within 48 hours of delivery.
How to start a return
- Message us on WhatsApp at 0305-7005853 with your order number and reason
- We’ll confirm and share the return address
- Ship the product back — return shipping is at your cost unless the item was damaged or incorrect
- Once received and checked, we process your refund
Refunds
- Online payments: refunded to your original payment method within 7–10 working days
- Cash on Delivery orders: refunded via bank transfer or mobile wallet — we’ll ask for your details
Delivery charges are non-refundable unless the return is due to our error.
Exchanges
Want a different product instead of a refund? Just tell us — we’ll arrange an exchange. You’ll pay any price difference, or we’ll refund it.
Questions?
Message us on WhatsApp. We’re reasonable people — if something’s gone wrong, tell us and we’ll make it right.